Answer calls around the clock
Handle new inquiries, after-hours calls, and overflow with company-specific conversations—then route urgent or complex situations to the right person.
CENTRICRELAY™ BY HVACENTRIC · COMING SOON
Imagine every opportunity answered, qualified, and moved forward—automatically.
CentricRelay is being designed as an HVAC-focused AI communication and automation system. It will connect phone, text, email, website conversations, scheduling, follow-up, and pipeline activity—then automate the repeatable work between those moments so an opportunity does not quietly disappear while your team is driving, diagnosing, installing, or helping another customer.
More than an answering service. More than a chatbot.
Think AI receptionist, appointment setter, lead qualifier, follow-up coordinator, customer-service assistant, and workflow automation operating together under your company’s brand—with a human handoff whenever the conversation needs your team.
ANSWER→QUALIFY→BOOK→AUTOMATE→FOLLOW UP→REACTIVATE
Lock In Your Founding AdvantageWHY IT MATTERS
HVAC opportunities rarely wait for a convenient callback.
When a system stops cooling, a furnace will not start, or a homeowner finally decides to replace aging equipment, the contractor who responds clearly and quickly has an immediate advantage. CentricRelay is intended to keep that first conversation moving—even during an installation, after hours, on a weekend, or in the middle of peak-season call volume.
Respond across every channel
Engage website leads, forms, texts, emails, and chat quickly, while homeowners are still actively looking for help.
Qualify before the handoff
Collect the service need, location, urgency, equipment symptoms, availability, and other details your team needs before taking over.
Book and confirm appointments
Check available times, schedule eligible calls, send confirmations and reminders, and reduce the phone tag that costs booked work.
Follow up without dropping the ball
Continue the conversation after missed calls, incomplete forms, unbooked inquiries, and open estimates with structured follow-up.
Reactivate overlooked opportunities
Reconnect with unsold estimates, dormant customers, maintenance prospects, and seasonal tune-up opportunities before demand peaks.
Keep records and next steps current
Capture transcripts and summaries, update lead stages, trigger tasks, and give the office a clearer view of every opportunity.
Support customers after booking
Answer routine questions, help with appointment changes, send instructions, request reviews, and route exceptions without burying office staff.
AI AUTOMATION FOR THE WORK BETWEEN THE CALLS
The conversation is only the beginning.
CentricRelay is planned to do more than speak with homeowners. It can connect an incoming event to the next approved action, allowing routine office workflows to keep moving without waiting for someone to copy information, remember a task, or start another follow-up manually.
Automation does not mean giving AI unlimited authority.Each workflow will follow company-defined rules, record what happened, and stop for human approval when pricing, technical judgment, sensitive decisions, or an exception requires your team.
Capture the source and intake details, update the pipeline, notify the right person, and prevent duplicate data entry.
Send confirmations, reminders, preparation instructions, internal notifications, and approved pre-visit information.
Continue by text or email at approved intervals, answer routine questions, and alert the office when the homeowner re-engages.
Schedule helpful check-ins, surface objections or questions, create staff tasks, and pause instantly when a person takes over.
Identify maintenance, tune-up, filter, membership, and equipment-age opportunities and launch the appropriate outreach.
Send care information, thank-you messages, review requests, satisfaction checks, and future-service reminders using your rules.
FROM FIRST CONTACT TO NEXT ACTION
One connected conversation, not another disconnected tool.
CentricRelay is planned to recognize where an opportunity came from, gather the right information, take the next permitted action, and leave your team with a clear record of what happened.
- 01Respond
Answer phone calls and engage new website, text, email, and chat inquiries without making the homeowner start over on every channel.
- 02Understand
Identify the service need, location, urgency, equipment situation, customer type, and preferred appointment window using your intake rules.
- 03Act
Book an eligible service call, route a true emergency to the on-call technician, collect an estimate request, or alert the right human.
- 04Continue
Send confirmations and reminders, follow up on open opportunities, reconnect with past customers, and keep the next step visible.
BUILT AROUND THE WAY YOUR SHOP WORKS
Your business rules. Your brand. Your team in control.
This is not intended to be a generic voice bot dropped on top of your phone line. Onboarding will map the way your company handles service areas, appointment types, emergency calls, financing questions, maintenance customers, estimates, on-call coverage, and human escalation.
The goal is simple: let automation handle repeatable communication while your people remain in charge of technical judgment, pricing decisions, sensitive conversations, and the moments where trust must be earned person to person.
Responses, intake questions, booking boundaries, escalation rules, and brand voice configured around your operation.
Planned connections for widely used dispatch platforms, CRMs, calendars, forms, and inboxes—including systems such as ServiceTitan, Housecall Pro, Jobber, and Google Calendar where supported.
Conversation summaries, transcripts, lead status, promised follow-ups, and exceptions surfaced so managers can see what needs attention.
Review unanswered questions, missed booking opportunities, seasonal demand, and workflow friction so the experience becomes more useful over time.
Your team stays focused on high-value work.
CentricRelay handles the repetitive communication and coordination surrounding the opportunity—while your people handle the judgment, service, relationships, and closing moments that deserve a human.
Planned capabilities and available integrations may vary by business, workflow, and onboarding configuration.CentricRelay helps contractors respond to individual opportunities. Field Intelligence will help reveal the larger patterns developing across the market.
FIELD INTELLIGENCE
What contractors are seeing.
HVACentric is building an intelligence layer that will turn verified platform activity and participating-professional input into practical HVAC market signals.
Homeowner demand
Track which services, equipment categories, and comfort questions are gaining attention.
Field conditions
Surface recurring service patterns reported by participating HVAC professionals.
Regional activity
See where contractor discovery, manufacturer research, and homeowner interest are moving.
Coming as the signal grows. Insights will publish only when the underlying data is sufficient and supportable.